Showroom Hours:
Open Now Closed Today Closed Now
- Monday - Friday –
- Saturday –
All samples ship for FREE when you order 5 samples or more! Samples typically ship within 1-3 business days.
Low Cost or Free Shipping On Regular Orders
For all regular priced non-sample orders, get fast, low-cost or free shipping. Most products are in stock in our NJ warehouse and ready to ship. Orders typically ship within 2-5 business days. Most of the shipments can be expedited. Please, contact us for details or view available options at chewckout.
* Additional charges apply for shipping to AK, HI, PR and the U.S. Virgin Islands.
Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. All orders are shipped after we receive payment from you uless you have a credit line with Laterem.
Larger orders and delicate material, including most orders of porcelain tiles, may need to be shipped via freight carriers. The freight company may contact you to set up a delivery appointment. These orders will normally include curbside delivery only.
180 Day Returns
Laterem accepts returns within 180 days of your order. Please read the following information.
1. You must request an RMA (Return Merchandise Authorization) form by loging in to your account: www.laterem.com/me/account/ , Select the order you want to return, click on Request RMA and fill out the information in the form provided. Returns will not be accepted without the RMA.
Your RMA will be processed within 2 business days of submitting your request.
2.15% restocking fee is assessed on all returns.
3. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like. Please note returns are also accepted at our showroom.
4. The following items are final sale and can not be returned: samples, clearance items, items marked as FINAL SALE. Shipping charges are non-refundable.
5. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well. We recommend using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
6. Once we receive your return, your refund will be processed within 7 business days.
7. Samples and sale items are not returnable, and shipping charges are non-refundable.
8. If you've received damaged material click here for more information
